We've added several new features to The Spa/Salon Manager lately that need email support. When I went back in to look at our records though we had many salons that hadn't taken advantage of everything our software offers to people with email accounts. This seems like a good time to explain how our email service works, how to tell if you have email set up through us, and list many of the great features that our email service can open ...
There’s been a lull since my last post and with good reason. I’ve been working on some exciting additions to the Online Booking for the past week and I’m very excited to unveil them here! I’d considered making multiple posts as there’s simply a ton to cover. However, since all the changes are so tightly tied together I’ll cover them in sections here. The first section will cover changes made to Employee Paging within our base software. The second section ...
I've written this article for web developers who are working to integrate with our new Online Customer Reviews. I'll dedicate a separate post to the features available, why you would use the Online Customer Reviews, etc. In order for a business to use our Online Customer Reviews they will need our Online Booking service. Once this is in place we will need to set up a few options within the Online Booking. They will need us to turn on the ...
I'd like to take some time today to explain a great feature we've had for some time but relatively few of our customers use - the Paging feature. Salons and Spas can use the Paging feature to keep their Employees informed about a variety of events in the salon without the noise of in-salon intercom systems, the cost of expensive pager systems, or having your receptionist running back and forth through the salon to talk to your service providers. If ...
Almost every bank and credit card processor offers plastic gift cards for sale to salons and spas. Many do a good job at providing a quality service but for companies using our Spa/Salon Manager software that service isn't needed - you can do the same thing through our program with no fees! The way these bank gift cards work is that they go through a separate box kept at the front desk and add/remove balances through there. Because of that, ...
No software program is perfect for every single person that uses it. As a developer I strive to write software that makes my customers' jobs easier, that does what they need without coming between them and their customers, and does all of this while maintaining an aesthetically appealing appearance. Obviously though every customer is going to have different needs and sometimes those needs don't fit into our base program. That's why we offer a great service to our customers - ...
Ever since its release 12 years ago our online booking has been helping salons and spas reduce the workload at their front desk while at the same time increasing customer satisfaction. We have many satisfied salons and spas using the online booking now, both to put up that 'Open Sign' 24 hours a day 7 days a week as well as to increase their own employees access to their appointment books. I'd like to take a moment to explain the ...
As I wrote back in June, the Spa/Salon Manager program makes it easy to sell gift certificates to your customers without dealing with the per-transaction fees that banks and credit card processors charge to load and redeem their gift cards. We have extended that same ability to your website allowing your customers to print beautiful gift certificates directly from the web. Best of all your employees don't have to handle the checkout process or the shipping! To make all of ...
We've often had requests for new features for the online booking. As we responded to those requests the online booking has grown - from the entire employee access section to new methods for booking groups we've added more and more value to the online booking. There's been a few requests that we haven't been able to add to the regular online booking due to their complexity and setup requirements. We've now implemented enough of these features that we're offering them ...
