Frequently Asked Questions

   Q.    Can your salon information be imported to The Spa/Salon Manager?

   A.    Yes, providing the information can be emailed or sent to us on a floppy disk. 

   Q.    Where is the salon data?

    A.    All data remains on your computer and available to you.  You are responsible for making backups of that data.  The system has a built in backup program that usually requires 1 to 4 disks depending on the business size.

    Q.    What are the capacities of The Spa/Salon Manager?

    A.    The system supports up to 199 Employees and 199 services.  We sell our program based upon the number of employees and rooms needed.  If you are a Day Spa and you want to utilize the automatic room booking features in the program then you must add the rooms to the total employee count. 

    Q.    Does the system support Inventory?

    A.    Yes, the system provides ordering along with total sales information for each product.

OnLine Information  

   Q.    Does the Spa/Salon Manager do confirming via email?

    A.    Yes, We provide a method to confirm customer appointments via email or by phone.  Confirmed customers are shown in Green on the appointment book.

   Q.    How fast is the Internet Booking?

    A.    Internet booking speed is based upon your connection speed.  We are not hosting the data at our location, instead it is on your computer.  How fast your customers can book via the internet depends on the speed of the computer along with the connection speed at your salon.  An email confirmation can be sent to the customer to verify that the appointment has been booked.

    Q.    Can customers cancel appointments On-Line?

    A.    Yes, but the system is designed with safe guards.  You decide what your customers can do on the system in regards to booking appointments, packages and canceling appointments.

    Q.    Who will Host your Salon Web site?

    A.     IBCS will host your site at no charge providing you have purchased The Spa/Salon Manager program and maintain an On-Line Booking contract with our company.

Company Background

    Q.    How long has Innovative Business Computer Solutions (IBCS)  been in business?

    A.    IBCS, Inc. is a privately held company that has been serving salons and spas since 1985.  We have been doing on-line booking for four years. 

    Q.    Who makes The Spa/Salon Manager?

    A.    The Spa/Salon Manager is developed by the same people who provide technical support.  We use the latest development tools to create our software program.  Innovative Business Computer Solutions is the sole owner of the Spa/Salon Manager software.

    Q.    Does the price include any web page design?

    A.    We will design a basic web page for customers at no charge.  An example of those basic pages are http://www.castilianandcompany.com and http://www.salondacota.com   When using your  Salon Name as  the web address, an additional charge from another company of $55 per year must be included.

Computer Requirements

Purchasing The Spa/Salon Manager

    The Spa/Salon Manager is sold based upon the number of employees required to be tracked including rooms.

    Spa/Salon Manager    -     1 Employee*        $495.00

    Spa/Salon Manager    -     4 Employee*        $695.00

    Spa/Salon Manager    -    10 Employee*        $995.00

    Spa/Salon Manager     -   15 Employee*        $1245.00

    Spa/Salon Manager     -   20 Employee*        $1495.00

    Spa/Salon Manager    -    78 Employee*        $1995.00 (Includes Payroll)

Additional terminals are charged a one time fee per terminal of $800.

*Employees can be added at any time for $50 each employee.  

Maintenance/Support Contract

    Maintenance contracts are available AFTER the first year.  ALL SUPPORT AND UPDATES ARE INCLUDED IN THE PURCHASE PRICE FOR THE FIRST YEAR.  Following years are priced at $295 per year.  Software updates can be downloaded from the internet to your system at any time.  Software updates require 10 to 40 minutes to complete depending on the connection speed.

On-Line Booking - Requires The Spa/Salon Manager Software

    Monthly fees for On-Line Booking are as follows...

        Monthly                            $95 / Month

        Six Month Contract         $75 / Month - Total $450

        Annually                           $65 / Month - Total $780

Payment Plans

    Innovative Business Computer Solutions offers a variety of payment plans to ease the transition.  We accept all major credit cards.  Full payment upfront, three equal payments via credit card with no interest,  Pay-As-You Go rental plan and leasing to own are all available options.

Learning Curve

    The learning curve to change from one software to another depends on the experience of the person using the system.  Most people that have used a window's based program will find that they are comfortable with the system within a week.

On-Line Booking Setup

    Since the data is stored on your local computer, additional setup is required.  We use PcAnywhere to setup your system to be able to host the internet booking information.  This setup can require three to four hours to complete per installation.

On-Line Booking References

I hope the above information helps answer some of the many questions that may arise when changing or buying a new software program.

Kent Crabtree, President - Kent@SpaSalon.com