There’s been a lull since my last post and with good reason. I’ve been working on some exciting additions to the Online Booking for the past week and I’m very excited to unveil them here! I’d considered making multiple posts as there’s simply a ton to cover. However, since all the changes are so tightly tied together I’ll cover them in sections here. The first section will cover changes made to Employee Paging within our base software. The second section ...
I've written this article for web developers who are working to integrate with our new Online Customer Reviews. I'll dedicate a separate post to the features available, why you would use the Online Customer Reviews, etc. In order for a business to use our Online Customer Reviews they will need our Online Booking service. Once this is in place we will need to set up a few options within the Online Booking. They will need us to turn on the ...
I'd like to take some time today to explain a great feature we've had for some time but relatively few of our customers use - the Paging feature. Salons and Spas can use the Paging feature to keep their Employees informed about a variety of events in the salon without the noise of in-salon intercom systems, the cost of expensive pager systems, or having your receptionist running back and forth through the salon to talk to your service providers. If ...
Almost every bank and credit card processor offers plastic gift cards for sale to salons and spas. Many do a good job at providing a quality service but for companies using our Spa/Salon Manager software that service isn't needed - you can do the same thing through our program with no fees! The way these bank gift cards work is that they go through a separate box kept at the front desk and add/remove balances through there. Because of that, ...
No software program is perfect for every single person that uses it. As a developer I strive to write software that makes my customers' jobs easier, that does what they need without coming between them and their customers, and does all of this while maintaining an aesthetically appealing appearance. Obviously though every customer is going to have different needs and sometimes those needs don't fit into our base program. That's why we offer a great service to our customers - ...
For those of you not already familiar with our Cloud software, take a minute to read my previous blog post Why Cloud?. It's been less than two years since we released the Cloud version of our program and it's taken off beyond even our expectations. At this point almost 20% of our current customers are using Cloud! There are far more salons and spas out there that could benefit from our Cloud program but haven't made the decision to switch ...
Ever since its release 12 years ago our online booking has been helping salons and spas reduce the workload at their front desk while at the same time increasing customer satisfaction. We have many satisfied salons and spas using the online booking now, both to put up that 'Open Sign' 24 hours a day 7 days a week as well as to increase their own employees access to their appointment books. I'd like to take a moment to explain the ...
Probably the most common support question we're asked is on how to open and close days. Surprisingly this isn't just a question we get from our new customers. Often it comes from customers that have been using the program for awhile but find that they're having trouble balancing the drawer at the end of the day. We've worked out an outstanding system to ensure that you balance each day. There are a few extra steps involved but those extra steps ...
Ever since we released the Cloud version of our software we've been looking for ways to explain why and when Cloud Software makes sense. We've gone so far as to start working through our customer list calling every one of our customers to look at their business and see whether Cloud makes sense for them. Hopefully this post will help answer some of the general questions that determine whether Cloud is right for your business. Cloud opens up a whole ...
We try to beat this into the ground as much as possible and this blog's a great spot for another reminder - if you're not doing backups in your Spa/Salon Manager program then you need to start today! I talk to a lot of people doing technical support every day. I can tell you from experience that most people will eventually face a computer failure that will require some sort of data backup to fully recover. And I can also ...
