Blog Posts

 

Blog Posts

Fixing App Access on a new iPhone

With many of our customers upgrading to the new iPhone 6 I felt it was important to provide some information on how to upgrade our App on your phone in case it doesn’t automatically work. I’ve included a guide below to help fix the Notification settings for our app on the iPhone and get back into your App. As always, don’t hesitate to contact support with any questions …
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/ / Cloud, Online Booking, Services

In the past, businesses that wanted to charge an ongoing membership fee within Spa/Salon Manager needed to track those payments separately. With our release of the new Membership feature that’s all changed! Not only that, but we’ve rolled together several existing features in the software to make a very powerful Membership program allowing each business to create a customized Membership program that includes automated billing, discounts, and reports to track your valuable membership customers. In order to use our new …
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/ / Features, Services

As hard as it is to believe, Windows XP has been with us for 12 years now! Unfortunately, after supporting XP for all those years and releasing many new versions of Windows, Microsoft will be discontinuing support for XP. So what does that mean for our customers using Windows XP still? First, if you’re not sure which version of Windows you’re using you can follow Microsoft’s guide to finding your operating system. If you have any questions, don’t hesitate to contact …
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/ / Cloud

As a service to all of our Cloud customers and all installed customers with current contracts we offer a free email address. We also offer many ways to check the replies to those emails – using the built-in email on your smartphones, Outlook, automatic forwarding to another address, and even our own web interface called WorldClient. We still needed one last part though – direct access to those emails within the SpaSalon Manager program. With the new Check SpaSalon Email …
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/ / Features, Services

If you’re thinking about using online booking you should read my earlier blog post on the benefits of online booking and employee access. Once you’ve made up your mind to start booking online these simple steps listed below will prepare you for a smooth transition to our Online Booking. There are a couple of pieces of information that are critical for the Online Booking to work – your working hours and the booking styles. If you think about what Online …
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Family Checkout

We’ve just finished a wonderful upgrade to the Family Checkout process and I wanted to take some time to explain the changes and the feature in general. Before anyone panics, there’s nothing to relearn after the upgrade. We’ve kept the steps the same as they’ve always been but added some helpful messages to the checkout screen as well as made it possible to see the Previous Customer Total and the Balance Due at the same time. It’s still the same …
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/ / Features

We’ve had a loyalty program in The Spa/Salon Manager for a few years now but I took some time at the end of the year this year to improve it, make it easier to set up, and easier to use. Given these changes I wanted to take a moment to explain how the Loyalty program works. We’ve designed the Loyalty program with simplicity in mind. You’ll start by going to Maintenance -> Loyalty -> Loyalty Program Settings. On this screen …
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/ / Features

Did your printer run out of paper? Did you forget to print a report? Or did you just want another copy of a report later but not want to wait for the program to create the report again? Our new Stored Reports feature does all that and more! Owners can access the Stored Reports button under the Reports section. It’s a new button on the left where we list the different types of reports (Receptionist Reports, Manager Reports, etc). Once …
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/ / Features, Technical Guides

As I wrote back in June, the Spa/Salon Manager program makes it easy to sell gift certificates to your customers without dealing with the per-transaction fees that banks and credit card processors charge to load and redeem their gift cards. We have extended that same ability to your website allowing your customers to print beautiful gift certificates directly from the web. Best of all your employees don’t have to handle the checkout process or the shipping! To make all of …
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/ / Features, Services

IBCS recently completed the upgrade of the Spa-Salon Manager email server and web sites. Utilizing the latest hardware, we replaced the standard hard drives with solid state hard drives (no moving parts). We sped up the email blasts and web pages and dramatically increased the server’s reliability. Normally, every year Black Friday causes our email server to slow to a crawl, but I’d like to report we were able to send out 225,000+ emails without a single issue or slowdown …
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/ / Email, Features, Services

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