As I mentioned in a blog post last fall we had gotten our program ready to support the EMV chip credit card readers. We’ve been steering our customers away from them since the beginning since it was clear to us the industry wasn’t ready when they tried to roll these out – it seems now that the industry has come to the same realization. The rest of this blog post is an update we just received from our partner that provides …

On October 10, 2015, California Governor Jerry Brown signed Assembly Bill 1513 which added new requirements with regard to employees who work on a piece-rate basis. New Compensation Requirements Piece rate and commission-paid employeees must receive at least the minimum wage. Piece rate employees must also be paid at least the minimum wage for all time spent on tasks not specifically included in the piece rate. Under the new law, employers are required to compensate employees who are paid on …

I’m sure the calls have started coming for many of you…salespeople claiming that your credit cards will stop processing soon or that you’ll be facing liability on all transactions if you don’t switch to their company’s card processing. Unfortunately, the upcoming changes to credit card regulations have left the door open to people trying to exploit the uncertainty to make money. Hopefully this post will both set your mind at ease and give you a look at some of the …

With many of our customers upgrading to the new iPhone 6 I felt it was important to provide some information on how to upgrade our App on your phone in case it doesn’t automatically work. I’ve included a guide below to help fix the Notification settings for our app on the iPhone and get back into your App. As always, don’t hesitate to contact support with any questions …

In the past, businesses that wanted to charge an ongoing membership fee within Spa/Salon Manager needed to track those payments separately. With our release of the new Membership feature that’s all changed! Not only that, but we’ve rolled together several existing features in the software to make a very powerful Membership program allowing each business to create a customized Membership program that includes automated billing, discounts, and reports to track your valuable membership customers. In order to use our new …

As hard as it is to believe, Windows XP has been with us for 12 years now! Unfortunately, after supporting XP for all those years and releasing many new versions of Windows, Microsoft will be discontinuing support for XP. So what does that mean for our customers using Windows XP still? First, if you’re not sure which version of Windows you’re using you can follow Microsoft’s guide to finding your operating system. If you have any questions, don’t hesitate to contact …

As a service to all of our Cloud customers and all installed customers with current contracts we offer a free email address. We also offer many ways to check the replies to those emails – using the built-in email on your smartphones, Outlook, automatic forwarding to another address, and even our own web interface called WorldClient. We still needed one last part though – direct access to those emails within the SpaSalon Manager program. With the new Check SpaSalon Email …

If you’re thinking about using online booking you should read my earlier blog post on the benefits of online booking and employee access. Once you’ve made up your mind to start booking online these simple steps listed below will prepare you for a smooth transition to our Online Booking. There are a couple of pieces of information that are critical for the Online Booking to work – your working hours and the booking styles. If you think about what Online …

We’ve just finished a wonderful upgrade to the Family Checkout process and I wanted to take some time to explain the changes and the feature in general. Before anyone panics, there’s nothing to relearn after the upgrade. We’ve kept the steps the same as they’ve always been but added some helpful messages to the checkout screen as well as made it possible to see the Previous Customer Total and the Balance Due at the same time. It’s still the same …

We’ve had a loyalty program in The Spa/Salon Manager for a few years now but I took some time at the end of the year this year to improve it, make it easier to set up, and easier to use. Given these changes I wanted to take a moment to explain how the Loyalty program works. We’ve designed the Loyalty program with simplicity in mind. You’ll start by going to Maintenance -> Loyalty -> Loyalty Program Settings. On this screen …