If you’re thinking about using online booking you should read my earlier blog post on the benefits of online booking and employee access. Once you’ve made up your mind to start booking online these simple steps listed below will prepare you for a smooth transition to our Online Booking. There are a couple of pieces of information that are critical for the Online Booking to work – your working hours and the booking styles. If you think about what Online …

We’ve just finished a wonderful upgrade to the Family Checkout process and I wanted to take some time to explain the changes and the feature in general. Before anyone panics, there’s nothing to relearn after the upgrade. We’ve kept the steps the same as they’ve always been but added some helpful messages to the checkout screen as well as made it possible to see the Previous Customer Total and the Balance Due at the same time. It’s still the same …

We’ve had a loyalty program in The Spa/Salon Manager for a few years now but I took some time at the end of the year this year to improve it, make it easier to set up, and easier to use. Given these changes I wanted to take a moment to explain how the Loyalty program works. We’ve designed the Loyalty program with simplicity in mind. You’ll start by going to Maintenance -> Loyalty -> Loyalty Program Settings. On this screen …

Did your printer run out of paper? Did you forget to print a report? Or did you just want another copy of a report later but not want to wait for the program to create the report again? Our new Stored Reports feature does all that and more! Owners can access the Stored Reports button under the Reports section. It’s a new button on the left where we list the different types of reports (Receptionist Reports, Manager Reports, etc). Once …

As I wrote back in June, the Spa/Salon Manager program makes it easy to sell gift certificates to your customers without dealing with the per-transaction fees that banks and credit card processors charge to load and redeem their gift cards. We have extended that same ability to your website allowing your customers to print beautiful gift certificates directly from the web. Best of all your employees don’t have to handle the checkout process or the shipping! To make all of …

IBCS recently completed the upgrade of the Spa-Salon Manager email server and web sites. Utilizing the latest hardware, we replaced the standard hard drives with solid state hard drives (no moving parts). We sped up the email blasts and web pages and dramatically increased the server’s reliability. Normally, every year Black Friday causes our email server to slow to a crawl, but I’d like to report we were able to send out 225,000+ emails without a single issue or slowdown …

Our owner Kent’s wait for his new electric car got me thinking about ways you can use features in our program to cut your paper use, help the environment, and at the same time make it easier to use the program. We have a lot of features that help reduce paper usage – I’d like to cover some of them here. We have many salons that print a Close Day Summary every day. You can print these reports at any …

Ever since we rolled out our new website back in May we’ve been looking to put more and more information about our program and our company where our customers can see it.  We want you to get to know us as well as how the program operates. That entire time we’ve worked hard on something behind the scenes and I’m very happy to announce that we’re now ready to unveil our company site on Facebook! When we first discussed creating …

The Send Email feature of our program has always allowed you to send links and pictures. With a bit of work outside the program first you could even send full web pages. What the program lacked though was a way to automatically include certain links and pictures on every email that you send out. That’s why we’ve added our newest feature to email – the Email Footer. The Email Footer page, which is available under Maintenance -> Internet Marketing, makes …

Filling out paperwork takes up a lot of time for most businesses. There are tax forms, employee reviews, accounting information, as well as information required by various partners and distributors. We’re always looking for ways we can save our customers time in that area. That’s why we’re very excited to unveil the Aveda Master Report. We created the Aveda Master Report to make filling out this important information for Aveda much easier. In the past getting the information on this …