I'd like to take some time today to explain a great feature we've had for some time but relatively few of our customers use - the Paging feature. Salons and Spas can use the Paging feature to keep their Employees informed about a variety of events in the salon without the noise of in-salon intercom systems, the cost of expensive pager systems, or having your receptionist running back and forth through the salon to talk to your service providers. If ...
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/ Email, Features, Services
By now, many of you have been called to schedule a personal phone meeting with me. I've talked with several hundred customers so far learning from each and every one of them. It's a huge task scheduling the appointments alone and I have hired an outside company to make those appointments. I appreciate everyone that has scheduled time to talk with me. The reason for the call is to explain Spa-Salon Manager Cloud. I've found most people don't understand the ...
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/ Features
Inspiration comes from strange places. I was reading the Steve Jobs book back in December when I felt like I was hit by a truck. Steve was obsessing about the screen fonts, page layout and general design he felt was required in all Apple products. I paused for a moment to reflect on my own product Spa-Salon Manager. It was a moment I'll never forget. I realized at that moment we have always focused on making the product perform well, ...
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/ Features
For those of you not already familiar with our Cloud software, take a minute to read my previous blog post Why Cloud?. It's been less than two years since we released the Cloud version of our program and it's taken off beyond even our expectations.  At this point almost 20% of our current customers are using Cloud! There are far more salons and spas out there that could benefit from our Cloud program but haven't made the decision to switch ...
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/ Cloud, Features
Sad Note: Chuck Riechert my dear friend for the last 23 years and my West Coast Distributor passed away April 9th, 2012 due to complications from Asbestos exposure. Chuck and I talked every few days concerning Spa-Salon Manager projects, family and technology in general. Chuck and I met after the earthquake in 1989 in California where he owned a salon in Mill Valley that was using the Salon Manager.  After becoming my West Coast distributor, he successfully set up salons ...
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/ Features
I've had many people ask why we offer integrated credit card processing.  My belief is that the advantages far outweigh the single disadvantage. To use credit card processing you will need a credit card swipe (one included free with sign up) and a receipt printer.  The cost of the receipt printer is the only disadvantage, but from my experience the cost savings from the lower service fees generally pay for the receipt printer in a few months. Now to the ...
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/ Features
Ever since its release 12 years ago our online booking has been helping salons and spas reduce the workload at their front desk while at the same time increasing customer satisfaction. We have many satisfied salons and spas using the online booking now, both to put up that 'Open Sign' 24 hours a day 7 days a week as well as to increase their own employees access to their appointment books. I'd like to take a moment to explain the ...
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/ Features, Online Booking, Services
Probably the most common support question we're asked is on how to open and close days. Surprisingly this isn't just a question we get from our new customers. Often it comes from customers that have been using the program for awhile but find that they're having trouble balancing the drawer at the end of the day. We've worked out an outstanding system to ensure that you balance each day. There are a few extra steps involved but those extra steps ...
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/ Features
Ever since we released the Cloud version of our software we've been looking for ways to explain why and when Cloud Software makes sense. We've gone so far as to start working through our customer list calling every one of our customers to look at their business and see whether Cloud makes sense for them. Hopefully this post will help answer some of the general questions that determine whether Cloud is right for your business. Cloud opens up a whole ...
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/ Cloud, Features
We try to beat this into the ground as much as possible and this blog's a great spot for another reminder - if you're not doing backups in your Spa/Salon Manager program then you need to start today! I talk to a lot of people doing technical support every day. I can tell you from experience that most people will eventually face a computer failure that will require some sort of data backup to fully recover. And I can also ...
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/ Features