Download your new Hastings Direct App or go to MyAccount. If you don't want to carry on, simply select. Sorry you want to leave us. For the best experience, we recommend upgrading your browser to a newer version. Your phone company will also charge you a fixed access fee when you make a call to any of these numbers. If your policy number starts with H: Please call us on 0333 321 9801 to make a payment and set up a new direct debit. Young or new to driving? Change your vehicle, licence plate and mileage details. Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW. Do you agree with Hastings Direct’s star rating? Sorry something's happened at your home. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. The Hastings Direct Live Chat Service Is Open For The Following Hours. Whether you're at home or on the move, simply log in to the app or MyAccount to access documents and make changes to your policy. If you haven't made your complaint yet, you can do this online or by calling us on 0333 999 8904 – our lines are open Monday to Friday, from 9am to 5pm. Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). The easiest way to manage your payment details is in the app or MyAccount. Hastings Direct, If it says Failed log in it means the details you're entering don't match our records, so please double check what you've entered. Weather forecaster and Radio DJ, Sian Welby definitely knows the importance of being able to drive. Learn how to enable JavaScript. Answered by Hastings Direct 13 March 2020 Answer You'll be dealing with inbound contacts every day so, you need to be strong and adaptable to enjoy helping our customers. If we want to speak to you about a claim, please email us at motorclaims@hastingsdirect.com, making sure to put your claim number (e.g. Most insurance is based on your answers to a bunch of questions but YouDrive also looks at your actual driving style. You'll be told if your payment's been successful. Providers of low cost car, van, bike and home insurance. Welcome to the new Hastings Direct app, which is packed full of features designed to take the hassle out of managing your insurance Just log in and go to Documents to view, download or print the document you need (or to ask for it to be posted to you). Telematics car insurance policies work by monitoring a driver's habits behind the wheel and adjusting insurance costs accordingly. To start a new claim, please go to MyAccount. Click here to learn more about how we are adapting with COVID-19 . Congratulations! Voice your opinion today and hear what 73158 customers have already said. If your policy number starts with H: Please use this online form if you'd prefer something to be posted to you. Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW. A company as unique as the people that work for it. Choose from buildings, contents or combined insurance policies to get the right level of cover for you. 3116518. If it's not set to automatically renew you just need to follow the steps to accept your renewal. All you need to do is: If your payment's been successful, you're all done, but if it hasn't, you'll be asked to try again. Please use this online form to get a quote for a change to your policy. Calls to 03 numbers cost no more from mobiles and landlines than national rate calls, and count towards any inclusive minutes in the same way as 01 and 02 calls. Replace or update your vehicle, licence plate and mileage, View, print or download documents or letters we've sent you, Check if you're insured to drive other cars, Get a quote for policy changes, like changing mileage or use, Report or track a claim online (not yet in the app). Sorry you've been in an accident. Answer. Failed registration means the details you're using don't match the information you gave us when you bought your policy. Whether you're at home or on the move, simply log in to MyAccount to access documents and make payments. Your policy documents will tell you who your cover is provided by and you'll find these in MyAccount. Please call us on 0333 321 9752 so we can help. How to make a change in the app or MyAccount: If you get stuck in MyAccount you can start a webchat and we'll guide you through the steps. If you've purchased breakdown cover or have a premier policy, your breakdown provider is on hand to give you the help you need 24/7. Take advantage of great cover at the right price, and enjoy the open road. Sorry, the Hastings app isn't available for multi car customers at the moment - but watch this space! Please call our approved repairers on 0333 999 2954 to arrange a repair, making sure to have your registration number to hand. There are a few reasons why this could be the case, so check what the error message says at the top of the screen. 3116518. Calls to 0800 or 0808 numbers are now free from mobiles as well as landlines. Simply: If you've bought a new car (or are thinking about it) you can find out how much it will cost to change your policy by getting an instant quote in the app or MyAccount. insurance quicker and easier. Registered in England and Wales no. Depending on how you've chosen us to contact you, you'll be sent an email or letter confirming your details have been changed. Select the link to view your renewal pack. Get online help – just go to MyAccount and click on Can we help? If you're not sure which one you used, check your inboxes to see which address we've been emailing you on (some of our emails will come from Customer Services, rather than saying Hastings Direct). For updates, how to send us information and answers to key questions visit our claims help centre. You choose cheap and cheerful for a … No problem. Registered in England and Wales no. Check out what 74,999 people have written so far, and share your own experience. Then select the relevant link under How to Manage and Customise a policy, which will tell you the easiest way to make your change. By email: contact@hastingsdirectsmartmiles.com By phone: 01733 308 380 If we have been unable to resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service. The dress code at Hastings Direct is smart/casual. You’ll find your policy details and insurance documents as well as contact numbers, claims tips and our live chat service all stored safely and securely in the app to access whenever and wherever you need them. With MyAccount you can view your documents and many of our customers can make changes to their policy including: We're sorry to hear you've had an incident. If it isn't going to, please call us on 0333 321 9790 to let us know you want to go ahead with your renewal. Go to the SmartMiles website to get help. Just log in and go to Documents to view, download or print the document you need. All policies are subject to English Law. Or you can call us on 0333 321 9800 (UK) or 00 44 1424 738 585 (EU). If you're looking for a progressive career and thrive in a fast-paced, team-orientated, target driven environment, then look no further! We'll send you a reset email, so make sure to check your junk folder. Great! 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