Support Hours

When to reach us, and what to expect based on when you contact us.

Regular Support Hours

• Monday–Thursday: 9:00 AM – 6:00 PM ET
• Friday: 9:00 AM – 5:00 PM ET
• Saturday: Message only
• Sunday: Closed

True Emergencies

If your system is down and you can’t operate, call us — true emergencies are answered as soon as possible, including Saturdays and outside regular hours.

Everything Else

For non-urgent questions (like “How do I run a report?”) received outside regular hours, we’ll get back to you the next business day — whether you called or emailed.

Contact Us

• Phone: 1-800-682-2998
• Email: TechSupport@SpaSalon.com