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Text Messaging Features
- Confirmation texts go out automatically to opted-in customers. Text Advertising can message your full opted-in list.
- Text History: turn on via Maintenance → Internet/Marketing → Show Text Message History. View any customer’s full history from the Customer Display screen.
- Pre-Appointment Instructions: turn on via Maintenance → Internet/Marketing → Send Pre-Appt Instructions. Sends a custom message one hour before the appointment (e.g. parking or check-in instructions).
- Two-Way Texting: contact IBCS Tech Support to set up. Messages appear via the Text Messages button next to Intercom on the Appointment Book (turns yellow when there’s something new) and refresh every minute.