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This is an exciting time to be working at IBCS making The Spa/Salon Manager software and part of that excitement is the opportunity to reach out to our customers in ways that simply weren’t available or widely used in the spa and salon industry in the past. With so many of our customers active on Facebook, Twitter, Google Plus, and the many other social sites on the web I felt it was important to broaden the scope of what we do here and help to put a face behind the name on the phone.

My name is Bob Hoyng and I’ve been working with IBCS for over 16 years now. I love the work we do here – the combination of creating great new software products and services while at the same time getting to talk one-on-one with our customers every day. We’ve got a wonderful new web site now, our newsletter will be updated in the next few days, and not to ruin a great surprise but the next update will be coming very soon as well and will have some amazing features for customizing the look of the program.

I’ll be posting here as we have more interesting news to report (or as I get randomly excited about a new feature I’m working on) but in the meantime, we always love hearing from our customers! We’ve got a variety of technical support or sales phone numbers and you can always contact me directly at My official SpaSalon twitter account is @bob_spasalon and if you’d like to see my random musings outside the office you can follow me on Google Plus, Twitter, or Facebook.

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About Us

Fueled by our infinite passion to better address the needs of our customers, we've been adding to the simplicity and depth of the Spa/Salon Manager since 1985. Today, our most advanced version wraps all the Spa/Salon bookwork into a beautiful package that is exceptionally easy to use.

We are not just a software company. Kent Crabtree worked in his parents salon for three years before starting Spa/Salon Manager to help them manage their salon with a software program. His parents operated the salon for 44 years until 2016 when they turned over the business to Kent to continue the legacy.

With 18 employees at the salon, Kent is once again more involved at the salon to make the salon software more efficient by gaining first hand experience. Visit our salon at Castilian and Company to see our salon business.

Everyone says, experience is the best teacher and Castilian and Company Hair Salon and Spa provides us with experience to make our software the best it can be!