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Core Features: Text Messaging for Appointments Text Message History Text Message Pre-Appt Instructions Two Way Texting for Customer Check In / Arrival Test Messaging for Appointments Text messages are sent automatically to customers that have requested them in order to confirm their appointments. Text messages can be sent manually to a customer from the Customer Display screen. Text Advertising can be used to send text messages to all of your customers that have opted in to receive them.  Text Message …

As our salons and spas start to re-open, many will be under strict guidelines regarding how many people can be in the salon at once. We’ve added some new options for businesses that use online booking to help manage the flow of people that work with several existing options in the program to provide a seamless experience to the customer, the front desk, and the service provider. For our salons that use online booking, customers will now have an option …

The past week has been stressful and confusing – especially for small businesses like salons and spas. As we’ve worked through the evolving situation together we’ve had a wide variety of questions from our customers. I wanted to put some information together to help our customers find the best way forward and make sure that there’s nothing they’re missing in the process. Whether you’ve decided to close in the interest of employee and customer safety or you’re located in a …

As several of our customers have found out in the past, we did not offer an option in the program to send text message advertisements. This blog post will explain why that was as well as detail how we’ve chosen to implement a text advertising feature that is easy to use while still meeting all of the legal requirements that go along with text advertising. Our story starts back in 1991 when the US government passed the Telephone Consumer Protection …

We’ve upgraded the Spa-Salon Manager – Employee Online Access. A calendar has been added for most devices making the date selection much easier. In addition, we reduced the number of screens to simplify the whole process.  The examples below show how the new system works on an iPhone.  Android is similar except the pop-up choices appear in the middle of the screen instead of at the bottom. To get started, the employee must enter their name as it appears in …

We’ve upgraded the Spa-Salon Manager – Online Access. A calendar has been added for most devices making the date selection much easier. In addition, we reduced the number of screens to simplify the whole process.  The examples below show how the new system works on an iPhone.  Android is similar except the pop-up choices appear in the middle of the screen instead of at the bottom. In addition, the look and feel of the Online Access is extremely customizable to …

We’ve made an exciting addition to all of our emails that update customers about their appointments. Now, each of your booking, confirmation, and find appointment emails will include a calendar .ics file. For your customers that have a calendar set up on their computer or phone, they can click on this file attached to the email and have the information about their appointment automatically added to their calendar. Click here for more information on .ics files and as always if you have any …

We’ve added an exciting new feature to our existing Email Program – Scheduled Emails! Have an email you want to make sure goes out next week? Have that special event coming up that you want to make sure your customers remember? Scheduled Emails are for you!Setting up Scheduled Emails is almost as easy as sending emails out immediately. Just go to the Send E-mail button at the top of the screen and then choose Add Scheduled Email on the right side …

We’ve often had requests for new features for the online booking. As we responded to those requests the online booking has grown – from the entire employee access section to new methods for booking groups we’ve added more and more value to the online booking. There’s been a few requests that we haven’t been able to add to the regular online booking due to their complexity and setup requirements. We’ve now implemented enough of these features that we’re offering them …